Customer Service

Customer service News You Can Use!
Hello Friends and Family,

I was thankful this week to get a complaint from a customer.  Not because I love complaints, but because if something is not right in your order, we want to make it right. 

Providing consistent quality has been one of my biggest challenges this past year.  I have learned a lot.  I’ve learned which farmer and supplier puts beautiful peppers on the top of a box and rotten ones below.  I’ve learned which ones have a consistent supply of a particular item.  I’ve located many new suppliers, and lots of other things.

I do believe that consistent quality has increased steadily all year.  The last couple months have been pretty consistent with good quality content. 

Another issue is consistency through the week.  For example, last week I found the beautiful Vidalia onions still on the stalk for the week.  I had the supply set for the week on Monday, but when I arrived on Tuesday, the wife hadn’t talked to the husband, and he sold all of our Vidalia onions.   Ouch.

As I mentioned last week, we’re going to be changing the deadlines for all locations on all days to Sunday at 7pm.  This is going to help with the above issues.  Knowing what I need for the week at the beginning of the week will allow my partners to get the items picked on time, hauled into where I meet them, and that is all good for us.   Our quality should go up another notch, and the consistency as well.

However, nothing is perfect.

Again, as I mentioned last week, if you receive something that is not good, just let me know when you come through the line again, and I’ll grab you something to replace it.  And that leads me to my next subject.

I have not been happy with our customer service because Rosey, our customer service person, has been so overworked that many times it’s hard to reach her.  So, I’ve hired another person to help us.  His name is Richard Augat, and he will be answering the phone, and helping you along with Rosey. 

Our goal is to answer the phone every time you call so you don’t have to go to voice mail and participate in the circus of trying to get back in touch.  Also, we aim to be quicker in responding on Facebook and to your emails. 

Our customer service options are as follows. Email – support@buyfarmfood.comContact form on the website – “Contact Us” at the top of the page. Facebook – just send us a message. Phone – ‪(727) 469-3448 The hours we aim to answer the phone are 9 to 7 M-F and 9 to 3 Sat and Sun.  If you call outside those hours you can still leave us a message. We are here to help you with any issue you have and to answer any of your questions.  As I mentioned at the top, if you’re not happy with something, or need help of any kind, please contact us!  ?

OUR ORDER DEADLINES ARE NOT CHANGING THIS WEEK.

THE NEW DEADLINE OF 7PM ON SUNDAY WILL START NEXT WEEK ON THE 7TH OF FEBRUARY.  I WILL BE DOING A BOX CONTENT VIDEO FOR THE WEEK ON SATURDAYS STARTING NEXT WEEK.  THIS WILL GIVE YOU THE OPPORTUNITY TO SEE THE CONTENT SATURDAY AND ALL DAY SUNDAY TILL 7PM.  ALL RECURRING ORDERS WILL CONTINUE TO PROCESS SATURDAY EVENING.

Live, Love, Laugh & Eat!

Thank you for participating.

Jim
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