FAQ

1.  Why should I participate in this program?
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  • You can go to the grocery store only when you need shelf stable items, and other non-perishable goods mostly.  While strictly adhering to the stay-at-home guidelines, I realized my diet didn't have the normal amount of fruit and vegetables.  Now you can get fresh food without entering large stores.
  • We are setting up a whole new LOCAL food distribution channel.  Buyfarmfood.com will ALWAYS try and source the produce from Florida if possible, and from farms close to us especially.  But in the summer (when there are only a couple items harvested in Florida), and for other various reasons, we will source from outside Florida.  When we do it, it will be from surrounding states first and then in widening circles as necessary.  We post on facebook once or twice a week about the source of the food in the boxes.  
  • The food will be fresher because there is no distribution channel for it go through.  The food will go from the farm, to our truck, to the pickup location, and into your car.  Awesome!!!
  • Less waste.  There is literally tons and tons of produce that goes to waste in the traditional food distribution chain.  A store never really knows how many tomatoes or watermelon to buy.  They have left over produce every day that mostly gets thrown away.  With this program, since you order in advance, THERE IS NO WASTE!  Every ear  of corn, every head of cabbage, every pound of produce that we get goes immediately to a family to eat.  Love it!!!
  • When you give a box to needy families, you're getting an opportunity to make a difference immediately and locally.  Right now, right here.  There's no politics, there's no disputing if this charity or that charity is doing a good job.  You are simply giving wonderful fresh food and a healthier life to others who need a helping hand.  If you can do this, we thank you from the bottom of our hearts!

2.  Do I have to buy a box for myself, or can I just donate boxes? 

You can just donate boxes.  If you only donated boxes, there is no need to show up and provide any proof of purchase during the pickup period.  It will automatically be donated.

3.  Is there anything I can do to help other than donate boxes?  

Yes.  You can post on social media about the program, and let your friends and neighbors know.

4.  Where do I select my pickup location? 

In the shopping cart.

5.  What if something happens and I can't get to the pickup location on time. 

If you let us know at least the day before, (use the "Contact Us" in the menu at the top of the page) we can work it out with you to either have it for you the next week, or you can get it at another location on another day perhaps.

6.  How do I know that food I'm donating to the foodbank actually gets delivered?

Every day the foodbank will provide a receipt of how many boxes were donated.  Each month we will provide proof to the participating foodbanks that the number of boxes purchased as a donation equals the number of boxes the foodbank has received.  And, in the interest of exceeding expectations, our goal will always be to have more than 20lb of food in each box!  

7.  Pickup will be as scheduled rain or shine.  If there is some reason it's not going to, we'll post on twitter and on facebook.

 

8.  Is the produce organic?  

No.  It is commercially grown.

9.  Can I have someone else pickup my order?  

Yes.  Print your order confirmation and give it to that person, or forward the confirmation email to them, so they can show it to us on the phone.  Having several orders picked up by one vehicle helps us because it lowers the number of cars coming to the pickup location.  Thanks for pooling the pickups.  :-)

10.  Does the contents of the bag change throughout the pickup day?
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Yes.
 
There are many reasons for it.  Here is ONE example.
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One of my biggest challenges is knowing how much to buy in the morning. I never really know how many potatoes are in the box, or peppers, or peaches or whatever.  Even if I count the contents of one particular container, the number can vary widely between containers.  So lets say I'm buying peaches.  I count peaches in a container, and there are 60.  I know I need 237 of them, so I buy 4 boxes.  When I get to the pickup sight, and we start bagging peaches, we discover that some peaches in one of the containers are no good.  AND to top it off, two of the boxes had large peaches and there were only 50 in them.  So now between being 20 short, and another 10 that can't be used, we are short 30 peaches.  So as soon as I realize this, we cut the number of peaches in each order.  Luckily, almost all of the time when we have to do that, we discover the item we have extra of, and add more of it.  However, on super busy days, we might not realize we are short 30 of something until almost the end and there's nothing we can do, except add lots of another item that we still have.  
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You might say... well, there's an easy fix.  Just buy an extra box.  That may seem to be a solution but it isn't.  The first reason is because I have the price of the box as low as it can possibly be, so there is no extra money to buy extra of things to have them just in case.  But even if we did, the opposite happens and now we have 63 extra peaches, plus a couple other boxes had extra, so now we have 93 peaches left.  That won't work either.  You see?  Just using peaches again for example, there have been days that we end up with over 4 cases of peaches left over, because of various reasons.
So if sometimes you seem to have lots of something and not so much of something else, the above could be the reason.  But, realized that I have only detailed one of the possible reasons here.  There are several others. 
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And in case this information inspires you to arrive early, realize that for many reasons, all this can take place in reverse, and the bags at the end of the day can weigh 30 pounds, and have lots of everything because way too much was purchased.  I would say this is more common than running out because I always try to make sure we don't run out.
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There is one thing for sure.  I do everything I can to fill the boxes with a nice variety of farm fresh food.  If one particular week you're disappointed because you only got 2 tomatoes, and you see that another box got 4, there will be another week when you will be thrilled to get an eggplant, or some hot peppers, or extra of whatever it is you like.  
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Thanks for participating!
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